by mark | Mar 15, 2017 | Cost Cutting, Internal Corporate UX, Research, Uncategorized
The KPI (Key Performance Indicators) for customer driven software are pretty easy to come by, ranging anywhere from increased sales to better customer reviews. When designing the UX for internal employee tools, however, it seems to fall into one of two goals: reducing...
by mark | Jan 14, 2017 | Cost Cutting, Uncategorized
One of the ways that companies are cutting costs is cutting out the position of technical writer with the tasks being added onto the role of the UX person. Here is how I have managed the technical writing aspects of the projects I have been on. First and foremost,...
by mark | Dec 19, 2016 | Cost Cutting, Uncategorized
The obvious answer to making a site more accessible is attracting more customers through the simple act of widening the possible user base. It is estimated 10% of people using the web are navigating it with some kind of disability, but this answer is too simplified...
by mark | Nov 5, 2016 | Cost Cutting, Uncategorized
User testing is an integral part of tuning the user experience but if you are not careful it can also be the most expensive part. Just like user testing being an art and a science in itself so is knowing how and when to do it to save money. Do you need user testing?...
Recent Comments